A well known manufacturing company in the packaging industry i s looking for a dynamic Customer Services Manager to manage the Cape region. The role requires someone who is detail-oriented with a passion for customer service, owns client requests and concerns and execute with urgency, energy, and enthusiasm. You must be able to ensure accurate and timely interactions with our customers that keep our operations running smoothly and also managing the sales team.

Key Responsibilities

• 12 month rolling forecasts
• Annual budgets
• Maintain and grow turnover and margins
• Update customers on market trends and innovative products to ensure Nampak is the preferred supplier
• Co-ordinate customer requirements to the plant’s capacity and liaise daily with customers on supply
• Co-ordinate between the plant and customer to resolve quality and technical issues
• Ensure that the launch of new products is successful
• Manage price increases, update customer pricing, and ensure all orders reflect correct pricing
• Ensure internal sales personnel are placing orders on plant and order confirmation / delivery is being communicated
• Identify new markets, products for the business and control design changes
• Identify new customers and improve market share whilst maintaining existing business
• Ensure that the liquid and closure sales functions are aligned to the business unit’s strategic plan
• Feedback to the Senior Management on all market information regarding customer and competitors
• Managing and guiding the sales team in ensuring the business units goals are met

Qualifications & Experience

• Relevant degree in Commercial, Sales or Marketing.
• 6-8 years in a Sales position in a manufacturing environment
• 3-5 years’ experience in a sales management position in a FMCG environment
• 2 years’ experience in a FMCG manufacturing/ production environment will be an advantage

Some essential skills & attributes

• Product knowledge
• Knowledge of commercial contracts
• Knowledge of how to conduct negotiations
• Knowledge and understanding of the functioning of operations
• Systems knowledge –Sage 200 and Asamco Portal
• Knowledge and understanding of all relevant Standard Operating Procedures (SOP’s)
• Knowledge of health and safety procedures and policies
• Customer knowledge
• Industry knowledge
• Knowledge of new innovations
• Knowledge of exchange rates and impact on raw materials
• Knowledge of customer strategies
• Budgeting and forecasting knowledge
• Basic knowledge of MS Office applications
• Competitor behaviour knowledge
• Knowledge of compatibility with chemicals
• Knowledge of requirements for transportation of hazardous goods

If you are interested and meet the requirements kindly submit your application before 11 September 2024 to lindiwem@armourvest.co.za or info@armourvest.co.za